| The clients of this shop
will have the same guarantee than the rest of the clients of Boreal.
The products of mountaineering, trekking and walking ranges have a
one year guarantee and the products of the climbing range have a six
months guarantee.
In the case of appearance of a manufacture defect or a damage of
the raw materials the client have to:
1) Send the product to the attention of the Boreal Post-Sales Service
join with a copy of the definitive order confirmation, a copy of
the purchase receipt and a explanation of the complaint reasons
to the following address:
CALZADOS BOREAL S.L.
"Servicio Post-Venta"
P. Altos de la Condomina, 15
P.O. Box 202
03400 Villena (Alicante) SPAIN
Besides the client has to include an e-mail contact.
- The transport cost has to be paid by the client -
2) Our Post-Sales Service will analyse the causes of the complaint
in the laboratory. Once determined the causes of the problem we
will proceed in the following way:
- If the client is right and there is a real problem in the article
we will repair it(**)
- In the case it can not be repair we will change the article for
a new one(*) (**).
- In the case we were out of stock of the article and the exchange
could not be done(*) we would get in touch with the client through
e-mail in order to request a bank account where we could pay the
cost of the article.
In all cases, we will make an economical compensation to the client
paying for the delivery costs of the client. This amount of money
will be the ones that appear in the purchase receipt. We will get
in touch with the client through e-mail in order to apply a bank
account where make the transfer of the amount.
(*) In these two cases the product sent by the client to Boreal
will not be returned. The product will end in possession of Post-Sales
Service in order to improve the service of Boreal to the clients.
(**) In this two cases the shipment will be paid by Boreal
- If the complaint were not appropriate by any reason determined
by the laboratory like end of life of the product, expired guarantee
or not right use of the article, the article will be return to the
client. The charges of this shipment will be paid by Boreal.
In all the cases the client will receive provided with the return
article a letter written by our Post-Sales Service explaining the
result of the research.
In the case we didn't return the article to the client due to a
money return we will send the laboratory letter by e-mail.
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